Dr. Balu Karthikeyan is a Sr. Technical Advisor and the Industry Champion for Datacenters, Smart Cities, and Facilities at OSIsoft. Balu started working for OSIsoft after receiving his PhD in August 2007. Over the last 12.5 years he has handled customer-facing roles in Tech Support, Customer Success Management, and currently in Customer Success Services team. Balu gets assigned on customer initiatives involving PI AF, Analytics, Batch, RtReports, Event Frames, & PI Integrator line of products. He is one of the go-to persons for service activities pertaining to Pharma/Bio, Renewable, Facilities & Data Centers industry verticals.